Customer Service

Product Descriptions and Prices

 

Every effort is made to ensure that prices shown are accurate at the time you place your order. If an error is found, Saville & Co. will inform you as soon as possible and offer you the option of reconfirming your order at the correct price, or cancelling. All items are offered subject to availability.

 

If on receipt of your order, the item(s) you have ordered are not in stock, Saville & Co. will inform you as soon as possible, giving you the option to have them placed on back-order for dispatch when returned to stock or cancelling your order. We will not process your payment until the item(s) are in stock. Photographs We have gone to great lengths to illustrate our products, but each image should be viewed in conjunction with the descriptive text and will, of course, be limited by the screen settings of your own monitor screen. If an exact colour match is vital, we recommend you contact us.

 

Payment

We accept secure payments online using the trusted on-line merchant Stripe and AfterPay. All major credit and debit cards are accepted.

 

What is 925 sterling silver?

925 sterling silver must have at least 92.5% of fine silver mixed with no more than 7.5% of copper or other metals.

 

This formula is internationally accepted and it gives sterling silver the hardness and the tolerance to work with.

 

What is oxidised silver?

Sometimes silver jewellery items, like marcasite designs are made to resemble antique jewellery.

 

Oxidising is a chemical process that produces a decorative film on the silver surface. The item is then hand polished and left with darkened areas where the polishing cloth cannot reach!